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Shipping & Returns

Shipping Policy

At Drink Sports, we are committed to ensuring your order is delivered to you quickly and efficiently. Please review our shipping policy below for all the details:

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Shipping Carrier

All our orders are shipped via Royal Mail, a trusted delivery partner, to ensure your products arrive safely.  We do ship to most of Europe - please note all international customers are liable for any customs and duty charged by their country. 

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Delivery Time

  • Orders will be processed and dispatched within 1 business day after payment is confirmed.

  • Delivery typically takes 2-3 business days from the dispatch date.

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Shipping Costs

  • Shipping costs will be calculated at checkout based on the delivery location and order size.

  • We occasionally offer free shipping promotions—check our website or subscribe to our newsletter for updates.

  • All international customers are liable for any customs and duty charged by their country. 

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Delivery Address

Please ensure your shipping address is correct at checkout. Drink Sports is not responsible for orders shipped to incorrect addresses provided by the customer.

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Issues with Delivery

If you experience any issues with your delivery, such as delays or damaged goods, please contact our customer service team at hello@drinksports.co.uk, and we will assist you promptly.

 

Thank you for choosing Drink Sports! We hope you enjoy your purchase.

Return & Exchange Policy

At Drink Sports, we want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our return policy below.

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Eligibility for Returns

  • Items can be returned within 14 days of receipt.

  • Products must be in their original condition, unused, and in their original packaging.

  • Proof of purchase (e.g., receipt or order confirmation email) is required for all returns.
     

Non-Returnable Items

  • Personalised or customised products.

  • Items marked as "final sale" or "non-returnable" at the time of purchase.
     

Return Process

  1. Contact Us: Email us at hello@drinksports.co.uk with your order details and reason for return. Our team will provide a return authorisation and instructions.

  2. Pack Your Item: Securely package the item(s) in their original packaging.

  3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping method to ensure safe return of your item.
     

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 7-10 business days.

  • Shipping costs from your original order are non-refundable unless the return is due to our error (e.g., defective or incorrect items).
     

Exchanges

  • If you wish to exchange an item, please contact us to arrange the return of the original item and place a new order for the replacement.
     

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately at hello@drinksports.co.uk with photos and details. We will resolve the issue promptly.

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We value your satisfaction and strive to make your shopping experience with Drink Sports as smooth as possible. If you have any questions or concerns, feel free to reach out to our team.

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Thank you for choosing Drink Sports!

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